Hotel Operations

Select Small Hotels specializes in managing individual properties, focusing on unique experiences for the customers. Our qualified team of hoteliers contribute with their expertise in areas such as rate structuring, yield management, customer service and housekeeping among other. Select Small Hotels provides innovative management tools to maximize the hotel productivity and efficiency, procuring a return of investment for the owners through active marketing and promotion; locally, regionally and internationally.

Restaurant Operations

Our food and beverage team tailors the culinary experience of each individual operation by taking into consideration to whom are we catering to, what products can be sourced locally and how we can bring something new and exciting to the local dining experience. We specialize in menu design, quality control, cost control, inventory control, menu costing and profitability, food & beverage purchasing, restaurant technology, food & beverage marketing as well as the implementation of food & beverage best practices.

Food Services

Select Food Services operates corporate cafeterias focusing on the customer’s satisfaction and well-being by designing well rounded wholesome meals for large corporations. We handle regular scheduled food services and vending, as well as catering for special events and coffee breaks for scheduled meetings. We offer customized food service solutions, following strict industry regulations, supported by a team of culinary experts and cutting edge technology.

Sales & Marketing

Our marketing department works closely with all operations implementing key revenue generating strategies to provide a long term success. Our integrated marketing tools include direct sales, both individually and collectively, distribution channel management, market studies, sales targeting, brand identity assessment, graphic design, photography, collateral production, public relations, online campaigns, loyalty programs, social media management, web development, Online Travel Agent management and trade show networking.

Quality Control Services

Our management team oversees all operations following strict quality control evaluations from a service point of view as well as an operations perspective. Our customer’s feedback is our most valuable asset, it helps us to improve and evaluate our service while discovering new ways to satisfy the growing needs of our customers. We implement audits and surveys to generate operational feedback, while providing constant training to our team members to make sure they follow the standard industry procedures creating consistency in service and quality control.

E-commerce

E-commerce is growing rapidly and travel products represent 1/3 of the market share that is why Select Hospitality Solutions, following the latest trends, drives business to hotels, tour activities and transportation suppliers by generating reservations through our booking engines.

Finance

Select Small Hotels centralized financial services focuses on our customer business profitability. The head office corporate accounting team manages all financial aspects of our managed properties including payroll, P&L reports, payment processing, cash flow, purchasing analysis and shareholder reports.

Membership

We offer membership to a special collection of hotels that have been selected due to their location, intimate size, welcoming nature, high level of service and top-quality features. Select Small Hotels provides the member hotels with an integrated reservations system, marketing and communication services and online exposure.